INVOICE TERMS & CONDITIONS

 

PAYMENT TERMS – PAYMENT IS DUE STRICTLY AS STATED BELOW;

TRAKPRO – ASSETS AND/OR SUBSCRIPTION DETAILS WILL NOT BE RELEASED TO THE CLIENT UNTIL INVOICE PAYMENT IS MADE IN FULL. ALL MONTHLY SUBSCRIPTIONS WILL BE SET UP ON DIRECT DEBIT OPTION ONLY.
END CLIENT USER AGREEMENT MUST BE SIGNED AND RETURNED FOR SERVICES TO COMMENCE.
PLEASE NOTE THAT THERE WILL BE A $15 PER INVOICE LATE FEE CHARGED ON ANY OUTSTANDING  INVOICE THAT IS NOT PAID WITHIN 14 DAYS OF THE DUE DATE.
INVOICES NOT PAID WITHIN 14 DAYS FROM THE DUE DATE WILL ALSO HAVE THEIR TRAKPRO ACCOUNT(S) AUTOMATICALLY SUSPENDED. INVOICES NOT PAID WITHIN ONE MONTH FROM THE AUTOMATIC SUSPENSION DATE MAY HAVE THEIR TRAKPRO ACCOUNT(S) DELETED, THIS MAY RESULT IN LOSS OF STORED DATA ON OUR SERVERS AND TRAKPRO IS NOT RESPONSIBLE FOR THIS. A RE-ACTIVATION FEE OF $44 WILL BE CHARGED TO UN-SUSPEND YOUR TRAKPRO ACCOUNT(S).

VOGUE INDUSTRIES – FOR  TRANSACTIONS RELATING TO SUPPLY OF GOODS AND SERVICES, GOODS AND SERVICES TO BE PAID UPFRONT. NO CREDIT TERMS GIVEN UNLESS APPROVED PRIOR.
PARTS ARE TO BE COLLECTED WITHIN 5 BUSINESS DAYS AFTER THE JOB HAS BEEN COMPLETED. IF NOT COLLECTED WITHIN TIMEFRAME THEY WILL BE DISPOSED OF.

POMPONAZZI – DEPOSIT TO SECURE BOOKING MAY BE REQUIRED. REMAINING / FULL PAYMENT DUE PRIOR TO VEHICLE LEAVING WORKSHOP. NO VEHICLE WILL BE RELEASED TO CUSTOMER UNLESS PAYMENT HAS BEEN RECEIVED.

DELIVERY –

WHILE WE WILL USE ALL REASONABLE ENDEAVOURS TO DELIVER PRODUCT(S) IN A REASONABLE TIME FRAME, IT DOES NOT UNLESS OTHERWISE AGREED IN WRITING GUARANTEE DELIVERY ON ANY DATE. PROTECT INDUSTRIES IS NOT LIABLE FOR ANY LOSS RESULTING FROM LATE OR EARLY DELIVERY. WE ARE NOT LIABLE FOR ANY DAMAGE CAUSED DURING TRANSIT AND IT IS UP TO THE CUSTOMER TO REQUEST DELIVERY INSURANCE IF THIS HAS NOT BEEN INVOICED NO TRANSIT DAMAGE COVER IS PROVIDED.

IN THE EVENT OF SHIPMENTS HAVING TRACKING, TRACKING NUMBER WILL BE PROVIDED TO THE CUSTOMER AS SOON AS POSSIBLE.

DUE TO EVER-CHANGING FREIGHT COSTS, WE CAN ONLY PROVIDE A FREIGHT PRICE VALID ON THE DAY OF THE QUOTE / INVOICE ONLY. IF ITEMS ARE NOT IN STOCK AND ARE REQUIRED TO BE FREIGHTED AT A LATER DATE WE WILL NEED TO RE-CALCULATE FREIGHT COSTS. WHILST ALL EFFORT IS MADE TO HONOUR FREIGHT COSTINGS ON ESTIMATES / INVOICES, IN SOME INSTANCES WE CANNOT DO THIS AND WILL NOTIFY YOU PRIOR TO SHIPPING. IN THE EVENT THAT WE CANNOT HONOUR THE SHIPPING COST ORIGINALLY QUOTED, WE CAN CREATE A NEW INVOICE FOR THE DIFFERENCE OR OFFER A FULL REFUND OF THE PRODUCT(S).

CANCELLATIONS – 

WE ARE NOT REQUIRED TO REFUND CANCELLATIONS IN THE EVENT OF:

CHANGE OF MIND.

BUYING THE WRONG PRODUCT WHERE THE PRODUCT IS ADVERTISED BY US CORRECTLY.

BUYING THE WRONG COLOUR ITEM, I.E. A POWDER-COATED ITEM INSTEAD OF A COLOUR-CODED ITEM, ETC.

IN MOST CASES WE WILL OFFER A REFUND EVEN FOR THESE REASONS HOWEVER ITEMS MAY BE SUBJECT TO A CANCELLATION FEE / RESTOCKING FEE (ESPECIALLY IF THE ITEM IS AN ORDER IN ITEM). ITEMS THAT HAVE BEEN COLOUR-CODED MAY INCUR ADDITIONAL FEES.

ALL OUR PRODUCTS COME WITH GUARANTEES THAT CANNOT BE EXCLUDED UNDER THE ACL. YOU ARE ENTITLED TO A REPLACEMENT OR REFUND FOR A MAJOR FAILURE. YOU ARE ALSO ENTITLED TO HAVE THE GOODS REPAIRED OR REPLACED IF THE GOODS FAIL TO BE OF ACCEPTABLE QUALITY AND THE FAILURE DOES NOT AMOUNT TO A MAJOR FAILURE. WARRANTY IS NOT TRANSFERRABLE AND IS ONLY APPLICABLE TO THE ORIGINAL OWNER OF THE PRODUCT(S) UPON PROVIDING A RECEIPT.  PLEASE CONTACT US WITH ANY ISSUES YOU HAVE TO ALLOW US TO ASSESS YOUR SITUATION ON A CASE BY CASE BASIS.

EACH PRODUCT HAS DIFFERENT WARRANTY PERIODS DEPENDING ON THE MANUFACTURERS WARRANTY. WHERE NOT STATED, PLEASE ENQUIRE WITH US PRIOR.

OUR INVOICE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE.